• Home
    • Portfolio
    • Services
    • Experience
    • Contact
    svg
    Close
    • Home
    • Portfolio
    • Services
    • Experience
    • Contact
    Close
    • Home
    • Portfolio
    • Services
    • Experience
    • Contact

    Hello!

    I’m Markus, digital enthusiast based in Germany

    I'm a curious and passionate digital business and transformation expert with over 20 years of experience across industries, technologies, and methodologies. I thrive on connecting business strategy, technology, and organizational capabilities to create meaningful customer experiences and operational excellence.

    Turning complexity into clarity, the potential of AI into business value, and ambitious strategies into tangible results - that's what drives me.

    Download CV (please request access)
    • LinkedIn
    • Facebook
    svg
    Explore what I believe in

    Portfolio

    • Love Culture

      Agile Implementation / Change Operations / Operating Models
    • Embrace Complexity

      Business Model Innovation / Enterprise Architecture / Technology Consulting
    • Enjoy Technology

      Customer Lifecycle / Product Management / Technology Consulting
    • Unleash Execution

      Change Operations / Operating Models / Process Management
    My contribution

    Services

    • 01

      Business Model Innovation

      Bringing a wealth of industry knowledge and experience to the table, I provide a valuable external perspective, strategic planning expertise, and a range of tools and strategies to help businesses thrive, adapt, and achieve their objectives for new business models in an ever-evolving business landscape. I explore how AI can transform value creation, unlock new business opportunities, and enable innovative business models.

    • 02

      Customer Lifecycle

      I am extremely experienced in developing customer interactions as one connected life cycle, from personalisation and lead generation, through conversion and outstanding services, to strong customer loyalty and retention. AI enables more intelligent, context-aware, and proactive customer experiences across the entire lifecycle.

    • 03

      Enterprise Architecture

      With years of experience, I plan and execute an enterprise architecture for growth, operational excellence, and resilience. I identify required technical and organisational capabilities to maximise the efficiency of technology and optimise workflows, including AI-enabled business capabilities and the architectural foundations needed to support them.

    • 04

      Operating Models

      I support digitally driven businesses with appropriate operating models, starting with the company's vision to deliver an exceptional customer journey, continuing with a clear structure for workflows, vendors, and roadmaps - based on agile methodologies and ways of working. This includes rethinking how people, AI agents, and technology collaborate, make decisions, and deliver business value.

    • 05

      Process Management

      I support business process services with a focus on customer-centric touchpoints to drive business performance and create sustainable value through optimised operations in the service of excellent customer experience. I explore how AI can transform workflows, support intelligent decision-making, and enable more adaptive and efficient business processes.

    • 06

      Technology Consulting

      As a technology specialist and transformation expert, I help leverage technology as a customer-centric and efficient ecosystem, both from a strategic and operational perspective, to create exceptional customer experiences through technology. This includes integrating AI capabilities, intelligent services, and agentic systems into scalable and sustainable technology ecosystems.

    • 07

      Product Management

      As a multifaceted discipline, I support guiding a product from its inception through development, launch, and ongoing improvement with all skills and competencies - staying up-to-date with industry trends and continuously seeking opportunities for professional development.

    • 08

      Agile Implementation

      With an agile mindset, I prepare an organization for a frequent and successful change. I help organizations accelerate software delivery through agile methodologies, cross-functional collaboration, and continuous improvement. By integrating AI-assisted workflows across the entire software development lifecycle — from requirements engineering and architecture to coding, testing, and deployment — I enable teams to deliver high-quality software faster and more efficiently.

    • 09

      Change Operations

      I help to find the right balance between agility and scaling. In change processes, I'm an experienced advisor for all matters of organisational design that enable companies to reinvent themselves as service-oriented organisations.

    Building digital experiences since 1996

    CV

    Executive Principal    |    adesso SE, Dortmund    |    January 2024 - present

    Driving digital transformation in manufacturing, automotive and banking; connecting business strategy, technology, and operational capabilities to develop scalable, customer-centric digital solutions. Focusing on connected products, data-driven business models, and industrial ecosystems to create new business opportunities, improve operational efficiency, and enable sustainable value creation.

    Vice President Operations EMEA    |    VASS, Madrid    |    January 2023 - December 2023

    Led the operational integration and transformation of acquired companies within an international software organization. Aligned organizational structures, processes, and business capabilities to improve operational efficiency, unlock cross- and upselling opportunities, and develop scalable, EBIT-driven business models supporting sustainable growth.

    Principal    |    diconium, Stuttgart    |    January 2013 - December 2022

    Led the development and transformation of a multi-brand automotive commerce platform, leveraging composable architectures and XaaS business models. Connected business strategy, technology, and operational execution to scale complex digital ecosystems, enable new business capabilities, and deliver measurable improvements in customer experience and business performance.

    Head of Digital Strategy    |    T-Systems MMS, Dresden    |    January 2004 - December 2012

    Led a cross-industry digital strategy team serving clients in telecommunications, retail, process industries, and automotive. Connected business strategy with emerging technologies to drive digital innovation across commerce, content, and communication, creating new business opportunities, enhancing customer experiences, and strengthening competitive advantage.

    Senior Consultant    |    Concept! AG, Wiesbaden    |    January 2001 - December 2003

    Developed digital commerce, content management, and communication solutions for clients across the insurance, public sector, and automotive industries. Connected business objectives with digital strategies and technologies to improve customer engagement, streamline operations, and strengthen digital brand presence.

    Senior Project Manager    |    WWL Internet AG, Nürnberg - March 1998    |    December 2001

    Managed complex digital projects in retail and early e-commerce, from custom-built solutions to enterprise-grade commerce platforms. Combined technical understanding with project leadership to establish scalable digital sales channels and support the emergence of new online business models.

    Freelancer Web Development    |    Tübingen    |    January 1996 - February 1998

    Started my digital journey as a self-taught web developer, armed with curiosity, determination, and a rather optimistic understanding of how technology works. Learned by doing, breaking things, fixing them (occasionally), and discovering that persistence is often more valuable than knowing what you’re doing in the first place. Somehow, it all turned into a career.

    Contact

    Get in touch with me

    • Post OfficeBarcelona, Basel, Stuttgart
    • Opening Hours24 / 7 / 365
    • PhonePhone me
    • EmailText me
    • IMPRINTThis is a personal website with no commercial intent. Contact: hello (at) markus.digital
    • DATA PRIVACYShort & crispy:
      I don't use cookies.
    • IMAGE CREDITSCulture: CCO Publich Domain, no attribution required / author unknown
      Complexity: Copyright Alexey Kljatov Photography 2014 under CC BY-ND
      Technology: CCO Public Domain, Author LittleVisuals
      Execution: CCO Public Domain, Author Joe deSousa
      Sustainability: CCO Public Domain, no attribution required / author unknown

    Copyright 2026. All rights reserved.